Frequently Asked Questions

Founded in 2019, Love Estella Jewelry is a licensed gemstone jewelry business in Singapore, dedicated to creating thoughtfully designed, high-quality jewelry using genuine gemstones and quality materials.

Every piece is designed by Estella, handcrafted with care, and hand-set. We take pride in our design, craftsmanship, blending elegance with a touch of playfulness to create jewelry that’s both timeless and meaningful.

We are also a verified Star Seller on Etsy, with many positive reviews from happy customers worldwide.

Already have an account?

Great! Log in to your account and check the Orders section under My Account. Once your order is ready to ship, we’ll email you a tracking number to monitor its status.

No Account?

No problem! Create an account with the same email used for your order, and your details will appear in the Orders section. We’ll email you the tracking number once your order is packed.

Orders are processed within 1-3 business days. Please note that there may be slight delays during sales and promotional periods.

Our products are guaranteed for 1 year from the date of purchase. Each piece undergoes rigorous quality control before being shipped. To help your jewelry maintain its original sparkle, we recommend following our care instructions.

The warranty does not cover the following:

• Items that are lost or stolen
• Regular wear and tear, such as scratches, dents, or fading
• Damage or discoloration caused by exposure to chemicals, swimming pools, or bathing
• Physical damage, including chipped or cracked stones, bent or worn-out prongs causing loose or dropped stones, and damaged clasps, chains, or links
• Modifications or unauthorized repairs that cause damage
• Improper use or storage
• Environmental factors, such as hard knocks, extreme temperatures, or moisture exposure

For repairs involving loose stones or parts, please ensure that these components are included with the item. Additional charges will apply for replacing missing parts.

At Love Estella Jewelry, we want you to love your purchase. If it’s not quite right, you can initiate a return. All returns will be processed as store credit.

To be eligible for a return,

• Return is initiated by the customer within 15 days of fulfilment*
• The item(s) must be new, unworn, unaltered and in its original packaging.
• The item(s) to be mailed back within 14 days of return authorization.
• No returns for earrings due to hygiene reasons.

Gift cards and sale items are final sale. Return shipping costs are the responsibility of the buyer. Returns are sent at buyer’s own discretion, and we are not responsible for lost postal mail.

* Fulfillment: refers to the day your order is shipped from our location, not the date it was placed.

Exchanges

For exchanges, please email us with your order ID and details on the exchange to contact@loveestellajewelry.com. We will get back within 2 to 3 business days on next steps.

Our adjustable rings are designed to fit a variety of finger sizes, making them perfect for gifting and versatile for any look. No need to worry about precise sizing—they’re suitable for all weather and styles, and they’re as comfortable as a fixed band! Just provide your ring size during product selection, and we’ll adjust the ring to fit before shipping. Even if the fit isn’t perfect, our rings are easily adjustable within seconds. For more details, refer to our ring size guide.

We use natural semi-precious stones, all authentic and genuine. However, we also incorporate moissanite, a high-quality lab-grown gemstone that offers exceptional brilliance (find out more about moissanite vs. CZ in a separate FAQ!). Some designs also feature cubic zirconia (CZ) as accent stones for extra sparkle. Each listing provides more details on the specific stones used in each piece.

Orders are processed within 1-3 working days and shipped from Singapore. Please note that there may be slight delays during sales and promotional periods.

Domestic Orders: Shipped via SingPost Speedpost and takes 1-3 working days. Shipping is free for local Singapore orders S$60 and above. For orders under S$60, delivery fee is S$5. We also offer DHL Express shipping, which takes 1-2 working days and costs S$15.

International Orders: FREE WORLDWIDE SHIPPING FOR ALL ORDERS

Shipped via SingPost (no tracking mail). This free shipping option is sent via SingPost and does not include tracking.For added peace of mind, you may upgrade to one of our fully trackable delivery options in the table below.

Delivery Time:

• APAC: 6–12 working days
• USA, Europe & Other Regions: 10–18 working days
• Note: Delivery times may vary due to customs clearance, local postal services, or flight delays.
  

Already have an account?

Great! Log in to your account and check the Orders section under My Account. Once your order is ready to ship, we’ll email you a tracking number to monitor its status.

No Account?

No problem! Create an account with the same email used for your order, and your details will appear in the Orders section. We’ll email you the tracking number once your order is packed.

We ship worldwide! If your country isn’t listed on the checkout page, please email us at contact@loveestellajewelry.com.

Please note that we do not ship to PO boxes, parcel lockers, military addresses, or freight forwarding companies.

Orders are processed within 1-3 business days. Please note that there may be slight delays during sales and promotional periods.

If your order is delayed, it could be due to customs processing, weather conditions, or other unforeseen circumstances. If your order hasn’t arrived within the expected timeframe, please email us at contact@loveestellajewelry.com.

We understand that things happen, but once your order is placed, we can’t make changes or cancellations since we try to process as soon as possible. To avoid any issues, please take a moment to review your details before completing your purchase.

At Love Estella Jewelry, we want you to love your purchase. If it’s not quite right, you can initiate a return. All returns will be processed as store credit.

To be eligible for a return,

• Return is initiated by the customer within 15 days of fulfilment*
• The item(s) must be new, unworn, unaltered and in its original packaging.
• The item(s) to be mailed back within 14 days of return authorization.
• No returns for earrings due to hygiene reasons.

Gift cards and sale items are final sale. Return shipping costs are the responsibility of the buyer. Returns are sent at buyer’s own discretion, and we are not responsible for lost postal mail.

* Fulfillment: refers to the day your order is shipped from our location, not the date it was placed.

Exchanges

For exchanges, please email us with your order ID and details on the exchange to contact@loveestellajewelry.com. We will get back within 2 to 3 business days on next steps.

Preparing your return:

• Head over to “Orders” under your account information to submit your return request.
• Return address details will be sent to your email upon return authorization.
• Include the item(s) & all original packaging and documents (the packing slip) in the package.
• Returns will be first processed and inspected by our quality assurance team. Our team will contact you if any further details are needed.
• We will credit your account with store credits within 10 business days of receiving your return. Please note that the initial shipping fee will be deducted from the store credits to be issued.

First rule of thumb: Wear your jewelry with care to make it last.

Check out our Jewelry Care Guide.

Our products are guaranteed for 1 year from the date of purchase. Each piece undergoes rigorous quality control before being shipped. To help your jewelry maintain its original sparkle, we recommend following our care instructions.

The warranty does not cover the following:

• Items that are lost or stolen
• Regular wear and tear, such as scratches, dents, or fading
• Damage or discoloration caused by exposure to chemicals, swimming pools, or bathing
• Physical damage, including chipped or cracked stones, bent or worn-out prongs causing loose or dropped stones, and damaged clasps, chains, or links
• Modifications or unauthorized repairs that cause damage
• Improper use or storage
• Environmental factors, such as hard knocks, extreme temperatures, or moisture exposure

For repairs involving loose stones or parts, please ensure that these components are included with the item. Additional charges will apply for replacing missing parts.

What is Tarnish?

Tarnish is a natural process that makes your jewelry look a bit dull or discolored over time. It happens to metals like copper, brass, and silver, but don’t worry—it’s perfectly normal and it is not your fault!

Why Does Tarnish Happen?

Think of tarnish like how your favorite white sneakers get dirty over time. Just like you can clean your sneakers, you can clean your jewelry to remove tarnish. Here’s why tarnish happens:

• Chemical Reactions: When metals like silver come into contact with elements in the air, such as oxygen and sulfur, they undergo a harmless chemical reaction called oxidation. This can start as a dull or golden hue and eventually turn black.
• Environmental Factors: The air around us, especially in humid or polluted areas, contains chemicals and gases that can speed up tarnishing. Even places like hair salons and kitchens can cause faster tarnishing due to the chemicals and gases present.
• Everyday Items: You’d never guess, but everyday things like eggs, hairspray, and perfume can also cause your jewelry to tarnish faster, just like certain foods or spills can stain your clothes.

Is Tarnish Harmful?

Tarnish is just a thin layer on the surface of your jewelry and doesn’t harm the metal underneath. In fact, sometimes trying to remove tarnish can do more harm than the tarnish itself.

How to Handle Tarnish:

While you can’t completely stop tarnish, you can slow it down and clean it off when it happens. Here are some simple tips:

• Regular Gentle Cleaning: Clean your jewelry with mild soap and lukewarm water, then dry with a soft cloth.
• Proper Storage: Store your jewelry in a cool, dry place, ideally in a soft cloth bag or a ziplock bag to minimize exposure to air.

By understanding tarnish and taking these simple steps, you can keep your favorite pieces looking bright and beautiful for years to come!

It’s natural for huggies to loosen over time, especially with the nature of sterling silver. If your huggies are no longer clicking securely, don’t worry – this can be easily fixed!

Start by holding the huggie open and gently lifting the curved post upward, just a tiny bit. Continue making small adjustments until you hear the familiar click.

While some shops say it’s okay to shower with jewelry, that’s a no-go! Water and soap can dull silver, gems, and wear down plating. Ask any seasoned jeweler or experienced craftsman, and they’ll tell you: keeping your jewelry dry is the secret to keeping it’s shine.

The only metals truly safe for the shower are solid gold and platinum. Do note that exposure to harsh chemicals in soaps or shampoos can still affect the surface of even solid gold and gemstones.

• Keep them dry 💧: Opals are sensitive to moisture, which can cause them to lose their color over time. Avoid water, steam, and humidity. To keep them vibrant, store them in a dry environment and avoid prolonged exposure to water.
• Store them separately: Opals are delicate and can be scratched by harder stones. Keep them in a soft pouch or jewelry box.
• Avoid extreme temperature changes: Sudden shifts in temperature can cause opals to crack or become dull.

If your opal loses its color or becomes cloudy, you can try these drying methods to help restore it:

• Place the opal in a sealed container with silica gel packets to absorb moisture. Leave it for a few days to a week.
• If silica gel isn’t available, bury the opal in dry, uncooked rice for a few days to help draw out moisture.

Our adjustable rings are designed to fit a variety of finger sizes, making them perfect for gifting and versatile for any look. No need to worry about precise sizing—they’re suitable for all weather and styles, and they’re as comfortable as a fixed band! Just provide your ring size during product selection, and we’ll adjust the ring to fit before shipping. Even if the fit isn’t perfect, our rings are easily adjustable within seconds. For more details, refer to our ring size guide.

Yes, our rings are adjustable! Simply select your ring size during product selection, and we will adjust it to your size before shipping. If it doesn’t fit perfectly, no worries! Our rings can be easily adjusted within seconds. Here is our ring size adjustment guide for step-by-step instructions.

The base materials that we use are quality Sterling Silver and Solid 14k or 18k Gold used in demi-fine and fine jewelry and can be passed down from generation to generation. Do keep in mind that they require some TLC as they are still made from precious metals and delicate stones.

We use natural semi-precious stones, all authentic and genuine. Our jewelry also features moissanite, known for its brilliance and durability (find out more about moissanite vs. CZ in a separate FAQ!). For some added sparkle, our accent stones are cubic zirconia (CZ). Each listing provides more details on the specific stones used in each piece.

At Love Estella Jewelry, we take pride in sourcing high-quality natural gemstones from trusted suppliers around the world. Our gemstones come from ethical and reputable sources, ensuring both beauty and responsible practices. Each stone is carefully selected for its brilliance, color, and durability.

Yes! Our opals are 100% natural, sourced from the earth, and carefully selected for their brilliant play of color. Each piece is unique – no two opals are ever the same!

Moissanite is a lab-created gemstone that closely resembles a diamond but offers its own unique beauty and advantages. Originally discovered in a meteorite, moissanite is now grown in labs, making it an ethical and sustainable choice. Here’s how it compares to diamonds and CZ:

Moissanite vs. Diamond

Yes, our jewelry is designed with sensitive skin in mind. We use high-quality, hypoallergenic materials, including 18k gold plating, rhodium plating, and protective coatings, to minimize the risk of allergic reactions. Our pieces are free from common allergens like nickel, so you can wear them comfortably and confidently.

If you have specific concerns, feel free to reach out to us for more details.

Our Elate by Love Estella collection is luxe without the hefty price tag!

These classic pieces are designed to take you from day to night, crafted with premium 18k gold vermeil (say it with us: ver-may) on high-quality 925 sterling silver. Plated at 2.5-3 microns – 10 times thicker than standard plating – each piece offers a timeless glow and long-lasting shine.

The best part? We believe in fair pricing, so our markups are minimal. While other shops might charge 2-5 more, we make sure you get premium jewelry at an affordable price.

We understand that accidents and wear and tear happen over time—no worries! For repairs, please send us an email at contact@loveestellajewelry.com. Allow approximately 10 working days from the confirmation of your return for repairs. This timeframe may be extended if custom parts or stones are required. You will receive an email acknowledging receipt of your item. Please note that this timeframe does not include delivery time and may be longer during sales or peak periods.

If your item requires repair after the warranty period has expired, we are happy to provide a repair quote. Before sending back your piece of jewelry, please email a picture to our customer service at contact@loveestellajewelry.com. We will coordinate with our repair service team and provide you with a quote. We cannot proceed with any repair until we receive formal approval and payment for the quoted amount.

Yes, your privacy and security are extremely important to us.

Our website is hosted on Shopify, a trusted e-commerce platform used by millions of businesses worldwide. All transactions are protected with SSL encryption and Cloudflare security, helping to block threats and ensure your data stays safe. Shopify is also Level 1 PCI DSS compliant, meaning it meets the highest standards for payment security.

We never store your credit card details.

Payment methods we accept:

• Credit & Debit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay
• Paypal
  

You can shop with confidence knowing your personal and payment information is always secure.

Your safety is our priority. Shop with confidence knowing your data is always protected.

We take your privacy seriously and are committed to protecting your personal information.

All data shared with us, whether it’s during checkout, account registration, or newsletter sign-up - is encrypted and securely stored. Our website is protected by Cloudflare and SSL encryption, which help block unauthorized access and ensure safe browsing. We also comply with Shopify’s privacy and security standards, including GDPR and PCI DSS requirements.

We only collect the information necessary to process your order and improve your experience. We never sell or share your data with third parties without your consent.

We accept payment via Visa, Mastercard and American Express credit/debit cards, Apple Pay, Google Pay, PayPal, store credits and gift cards.

You can shop in your preferred currency with ease. We currently support the following currencies:

• Singapore Dollar
  
• US Dollar
  
• Indonesian Rupiah
  
• Malaysian Ringgit
  
• Australian Dollar
  
• British Pound
  
• Euro

Simply enter the coupon code in the “Coupon Code” box during checkout and click “Apply”.

• A limit of one code can be used per order.
• Codes can only be used on full-priced items and not on sale items.
• Codes cannot be used to purchase gift cards.
• Codes are non-transferrable and cannot be exchanged for cash.